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Careers in Call Center

Call Center Agent

Job Description:

  • Responsible for customer contact & interface via telephone, internet, & text messaging services.
  • Log requests promptly & follow up to ensure both timely completion & customer satisfaction.
  • Provide extraordinary customer service with existing and potential residents.
  • Answer inbound calls in a positive, professional manner.
  • Update the existing customer database with contact information & maintain all customer interactions in the CRM.
  • Follow up on customer calls with clerical duties: faxing & filing paperwork.
  • Liaise with other departments to ensure customer calls are addressed timely.
  • Use best practice customer service techniques, walks side-by-side with customers to solve their problems.
  • Ability to comprehend, capture as well as interpret basic customer information.
  • Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service.
  • To follow instructions & take responsibility for actions.

Desired Skills and Experience:

  • High school diploma or equivalent.
  • 2 years customer service &/or call center experience.
  • Exceptional organizational & time management skills.
  • Ability to meet tight deadlines.
  • A sound knowledge of telephone etiquette
  • Punctuality & dependability
  • Proficiency in MS Office Applications.
  • Excellent verbal & written communication skills in both English & Arabic.
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Talk to Us
 
Khidmah L.L.C
P.O. Box: 130520
Abu Dhabi, UAE

P.O. Box: 20033 Al Khobar 31952
Gulf Star Mall – 4th Floor
Prince Turki St., KSA

800 KHIDMAH (800-5443624)
International ( +971 2 4080800)